Return Policy

Return Policy for Noor Zaara DBA Vara Los Angeles

Thank you for shopping with Vara Los Angeles. We take pride in providing high-quality diamond jewelry and want to ensure that you are satisfied with your purchase. Please review our return policy below:

Return Window

  • Return Period: You have 15 days from the date of delivery to request a return.
  • No Returns After: Returns will not be accepted after 15 days from the delivery date.

Return Request Process

  • Request Permission: To initiate a return, please contact us at care@vara.la to request permission. Returns sent without prior approval will not be processed.
  • Return Authorization: Upon approval, you will receive a Return Authorization Number and instructions for returning your item.

Restocking Fee

  • Restocking Fee: A 15% restocking fee will be deducted from your refund for all returned items.

Condition of Returned Items

  • Original Packaging: Items must be returned in their original packaging, including all jewelry boxes, pouches, and certificates of authenticity.
  • Certifications: All certifications must be returned in the same condition as received. A $250 charge will be applied for lost or damaged certificates.

Damage Reporting

  • Damage Notification: If your item is damaged upon delivery, please notify us within 24 hours of receiving the package. Damage claims reported after 24 hours will be considered the buyer's responsibility.

Refund Process

  • Processing Time: Once we receive and inspect the returned item, please allow up to 10 business days for your refund to be processed.
  • Refund Method: Refunds will be issued to the original payment method used at the time of purchase.

Non-Returnable Items

  • Custom Orders: Custom or personalized jewelry items are not eligible for return or exchange.
  • Final Sale Items: Items marked as final sale cannot be returned.

Important Terms

  • Condition of Items: Returned items must be in their original, unused, and unaltered condition. Items showing signs of wear or alteration will not be accepted.
  • Shipping Costs: Return shipping costs are the responsibility of the customer. We recommend using a trackable shipping service or purchasing shipping insurance to ensure the safe return of your item.
  • Lost Packages: Vara Los Angeles is not responsible for returns lost in transit. Please retain your shipping receipt and tracking number.

By following these guidelines, we can ensure a smooth and efficient return process for you. If you have any questions or need further assistance, please contact our customer care team at care@vara.la.

Thank you for your understanding and cooperation.

Sincerely,
The Vara Los Angeles Team